Tue July 26 2016 09:29:41 |
eBay Changes Feedback, Reducing Transparency
By: Ina Steiner
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eBay sellers noticed on Tuesday that the marketplace has removed a key feedback feature: "Feedback left for others." While the change was made on eBay UK site, sellers fear it may soon roll out to all sites.
A UK reader told us why the feature was important to sellers: "Since eBay restricted sellers to leaving only positive feedback we've relied on the feedback buyers have left for sellers to identify potentially problematic transactions. We have even developed a system to read and analyse this feedback."
On the eBay discussion boards, a poster noted that while buyers can still see feedback from sellers, sellers can't see what comments customers leave - as an example, "5 items lost out of 6" may raise alarm bells, they explained.
Another said they use it to evaluate buyers, and when they see what looks like a problematic buyer, they send the order by recorded delivery (presumably this means the buyer must sign for the package).
One seller said eBay customer service told them the feature had been removed for "data protection" purposes - to keep purchase information private.
A user found a workaround, pasting this URL with the instructions, "Replace the "xxxxxx" with the username you are looking for." Others noted they could access the data by going to eBay.com and viewing feedback from there, where the change has not rolled out - yet.
It seems incredible that eBay would take away a key feature without notifying sellers in advance. Let us know how you use the "Feedback left for others" functionality and what its disappearance would mean for you. |
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