eBay is moving all business and professional sellers to the new Seller Hub selling portal beginning this month. In fact, some sellers were moved on Thursday with no advance warning.
A report came in through
Ecommerce EKG, prompting us to investigate. "eBay switched me over to Seller Hub with no warning. I had a Selling Manager Pro subscription," an EcommerceBytes reader reported. Another seller responded, "Same here almost. I was in plain ol' Selling Manager. I ain't happy." (Thanks to those sellers for reporting the the issue.)
We found an
announcement dated August 1, 2018, buried in the eBay discussion boards in the Seller Hub section, where sellers who aren't already using the portal would be unlikely to come across it (note that eBay
has an Announcement Board for general seller news where more sellers would have seen it):
Seller Hub Update: August 2018 (Community Team; Aug 1, 2018 5:07:11 PM)
Hello,
If you see a change to your eBay selling platform, it's likely that we've moved you to Seller Hub. During the month of August, we are moving all business and professional sellers to the eBay Seller Hub. With this change, you'll still have access to the selling benefits you did before, but the interface will be different.
Seller Hub gives you even more powerful functionality - and a single destination to manage and improve your entire business on eBay. It is also the place where eBay will be making future investments for business and professional sellers.
Some of the newest features in Seller Hub are below:
Optimize listings fast with tools like the mobile-friendly checker
View buyers' checkout notes on your main page
Ship orders on time every time with reminders and deadlines
Get a holistic view of your performance, plus restocking, pricing, and sourcing guidance.
You can find more information about using Seller Hub here.
For a video overview of Seller Hub, check out our webinar here.
Thanks for selling on eBay.
The reports on Ecommerce EKG indicate eBay failed to message or email the announcement to sellers who were and who will be impacted.
One can't help but have
deja vu when covering such stories. We came across an article we wrote
one year ago about eBay trying the same maneuver to push sellers into Seller Hub in mid-August
2017.
Note that eBay also offers a "quick listing tool" for those it refers to as consumer sellers, and it appears those sellers are unaffected.
In related news, we kicked off a survey yesterday to learn more about sellers' experience with Seller Hub - now it's more timely than ever. We'd appreciate your constructive comments - here's a link to the survey on
SurveyMonkey.