Sat Aug 22 2020 22:55:29 |
No Denying USPS Delivery Delays
By: Ina Steiner
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On July 12th we wrote about new USPS directives such as eliminating overtime and how they might result in delivery delays.
USPS data released today that shows on-time rates began declining that very week - including Priority Mail on which many small online sellers rely. The House Committee on Oversight and Reform published the "on-time" performance data here.
Look at the last page of that PDF document where you can see Christmas- and Covid-related dips in Priority Mail performance, followed by the current decline that began in mid-July.
In response to an inquiry last week about reports that mail was piling up in Iowa and sorting equipment was being removed, USPS spokesperson Dave Partenheimer told EcommerceBytes on August 13th:
"The Postal Service routinely moves equipment around its network as necessary to match changing mail and package volumes. Package volume is up, but mail volume continues to decline. Adapting our processing infrastructure to the current volumes will ensure more efficient, cost effective operations and better service for our customers."
When asked if the USPS was seeing "service issues," he responded, "We are taking actions to address inefficiencies in our operations, and in this case, addressing needed changes based on declining mail volumes," and he referred us to Postmaster General Louis DeJoy's comments from August 7th.
In an August 14th letter to Congress, the Postmaster General acknowledged delays, though he downplayed them, writing: "I also recognize that there have been unintended consequences related to these efforts that have impacted overall service levels."
The complaints about delivery delays have been confirmed by eBay, which works closely with shipping carriers in part so it can display estimated delivery times to shopper. It said USPS delivery and scan delays persist, and things are so bad, eBay said it was looking at other more reliable delivery options.
On Friday, DeJoy told a Congressional committee the USPS was removing mail processing equipment to make room to process packages and had no plans to reinstall mail-sorting machines that had been recently removed.
Remarkably, there were reports the same day, August 21st, that some mail-processing plants in Washington had hooked back up their high-speed letter-sorting machines despite a national directive not to do so.
The performance data released today comes 2 days before the PMG is scheduled to appear before another Congressional committee.
Shipping delays aren't the only concern for sellers as they look ahead to the holiday shopping season - they must also contend with higher shipping rates that will be in effect from mid-October until after Christmas, the first time the USPS is imposing a temporary rate hike. |
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