Seller Objects to Changes to Newegg Returns Policy

by: notfunanymore

It’s pretty simple. Their house, their rules. You should feel honored that they allow you to sell on their site. Isn’t it a privilege? No different than eBay, amazon, and the rest of them.  They make it ONLY benefit them, you are a tool they use to create more money.  You rent space from them. You pay their employees, their bills, you pay for the technology that screws you. Oh, and if you make a mistake and list an item that some company says is fake, they’ll drop you like a hot potato, you’ll be left with legal troubles you’ll never be able to handle. You can scream all you want, you can complain, you can hold your breath, cry, etc.. all that will do is get you evicted from the venue. They don’t care, there are more unsuspecting suckers or sellers, waiting in line to get a piece of the action.. it’s good for a short time until they change the rules...  

by: Shanna

notfunanymore,

Simple question for you, if I have a contract with you, and part of the contract states that I can change any terms of the contract at any time for any reason, but you cannot, do we really have a contract between us?

by: The End

Seems ALL the selling venues are now "Shepherding" small businesses, having initially invited then in under false pretenses. The old Bait and Switch.
OUTLAW SHEPHERDING of our businesses.

by: iheartjacksparrow

@Shanna - In the real world, contracts (for instance, putting a new roof on your house, renting an office building, leasing an automobile) must be agreed to by all parties involved. But eBay's (and I assume most other marketplaces') TOS states that when you sign in on their site, you are agreeing to the terms and conditions set forth in the TOS in their entirety, even if you don't know what those terms are.  

by: SellerGirl

notfunanymore, It's not a privilege to sell on some platform, they literally would be out of business without us.  That's why we need a seller's union, to help us organize to stand up to the capricious notions of the platforms and the whimsical changes they make to the terms of service without or input or consent.  We are NOT slaves or employees, we are independent businesses and fully human beings. We don't have to just be their little worker bees serving a corporate queen with an insatiable hunger for profit.

by: notfunanymore

Shanna, here’s the problem. Cash, they have more of it than you can imagine. They have more lawyers on payroll than most companies have in employees. So, unless you have more money and more lawyers, your screwed.
Sellergirl, the privilege part is sarcasm. When you sell on their platform, you are exactly what you say you are not.. it’s not getting better, it’s only going to get worse. When I used to sell on the platform I was sued two times for products that companies did not want on eBay. It cost me some money, it cost eBay zero. You assume all responsibilities which is why selling online is no longer profitable for small sellers. Some sellers think they can just ignore when you receive letters from companies that are going to sue you, that’s done at your own peril. Just trying to be realistic here..  

by: RKTOYS

It's just astounding that eBay has created so much opportunity for a better alternative to topple them and the response always seems to be "hey, let's be even bigger idiots than eBay!"

by: comments

I will NEVER buy anything from newegg EVER again. Their marketplace is FULL of Chinese fakes. Returns are difficult, 10 different employees will give 10 different answers. I bought a new expensive product I got a second hand product return that had shown obvious signs of mounting, damage, and weak/dirt on a "new" item.

When it comes to service you can easily get much better service from a 10FB seller on ebay then the multi national billion dollar company Newegg.  

by: The End

Etsy and Ebay Terms of Service are subject to being vaporized pending review by Attorneys General.

by: aris

Newegg? Wow, really? People still buy stuff from there?
15 years ago, they were 'the' site to use-even cheaper than Amazon, but wow, things have changed a ton since their ownership change, what...a decade ago??

by: purpleiris

@Shanna, very well said. I've been saying for years that the terms these sites have are not legal. To go and make unfavorable changes to a site your customer base relies on for income AFTER a seller has already agreed to the existing terms and state of the site should NOT be allowed.

It's one thing to have such terms on a site that says they can change them at any time without notice when the site doesn't have a monetary effect on its users. It's much different when money is exchanging hands and livelihoods are reliant on the site. Such terms should not be legal in that case.

by: purpleiris

Afterthought...as a matter of fact, in the case where money exchanges hands and livelihoods are dependent on the site, it should be the customer base that CONTROLS the terms and features of the site. After all, it is THEIR businesses that are not only supporting them, but also generating the income for the site.

by: purpleiris

@TheEnd, you said "Etsy and Ebay Terms of Service are subject to being vaporized pending review by Attorneys General." Where did you get that info? I would certainly love to follow that story. LOL

by: purpleiris

I went looking for info about where the government is at in their pursuit of these sites and didn't find what I was looking for. However, I did find a Letter to the Editor dating back to 2010 where the author (a seller) filed a complaint with the NY SAG (Attorney General). In it, she has some good info about how to more effectively get something done by contacting your SAG and Congressmen.

https://www.ecommercebytes.com/C/letters/blog.pl?/
pl/2010/5/1275016125.html

by: Biglouis

Consumers have been given too much power by so-called lawgivers and its time they were put back into their box where they belong.