A week after sellers were caught off guard by the latest Item Specifics mandate, eBay moderators addressed their concerns. One told sellers not to be discouraged and leave the site, and she hinted about another change that might be coming.
On May 11,
eBay rolled out changes to listings in the following categories: Holiday & Seasonal, Action Figures, Comic Books, Sports Trading Cards and Books, as part of the 2021 Spring Seller Update.
Some sellers said that they noticed Item Specifics kept disappearing, such as "Donnascreations" who
wrote on May 19:
"For the past week I keep having items come up were item specifics keep disappearing. It is across a number of different categories. Now I have 40 listing that need item specifics, in the past few hours. I didn't revise or change the listing but things like book titles disappear which I know were there. When the item specifics notice comes up I can click on it and a whole bunch of information is missing but if I go directly into the listing and look at it or through the revise the information is there. I'm very confused."
Another seller reported the problem the same day during eBay's weekly chat. "Wagnerjohn1"
wrote:
"I sell 99.9% books. Should I begin updating my 700+ listings with the new "required" item specifics (Title, Author, Language) even though it seems like all the bugs are not worked out and all my updates might disappear the next day (as this has been reported to have happened to several others in the community)? You require this done by 12 July. What happens if those listings are not updated?"
One third-party developer responded by pointing to one of the tools they provide eBay sellers,
writing, "My recommendation is to capture all of your item specifics after you have them updated. If eBay makes further changes that eliminate your details, at least you will have a backup file that will be easier to update and upload in bulk."
And
a seller replied, "I create and maintain listings, including item specifics, in the SixBit database. SixBit bulk edit can be used to add item specifics and update selected listings. Pictures can also be stored or tracked by SixBit. I would not want to contemplate selling on eBay without SixBit."
eBay moderators did not answer the question about disappearing Item Specifics, but they did address other sellers' questions about it. "Item specifics help increase the visibility of your listings on both eBay and on external search engines," Brittanie said. "The more data you give us about what you're selling, the better we can match your item to what a buyer is looking for, either through query search, left-hand navigation filters or category merchandising pages." You can find
her full response here.
One seller called the changes to Item Specifics in the Music > Records category "ridiculous," and explained why
in great detail. eBay moderator Tyler thanked the seller for their insight and said he would forward it to the structured data team so they could review it and adjust as they see fit. Tyler also encouraged sellers to write directly to the team at sdsupport@ebay.com, saying it was particularly useful when sellers find irrelevant item specifics or incorrect category changes.
Brittanie, one of the eBay moderators who responded to sellers about Item Specifics, said eBay was in the business to help sellers make sales. "We don't want out sellers to be discouraged and leave the site."
She went on to say: "The long-term plan is to make it easy for buyers to find the items they want and bring sales to our sellers. We'll continue to make improvements towards that aim, though the particulars aren't something I can share."
That last line indicates she may know about a change coming to the site that sellers don't yet know about. Any guesses as to what it is and how it will bode for sellers?