eBay Spring Update Protects Sellers, Penalizes Drop Shippers

by: sasikat9

Smoke and Mirrors.

by: VV

How do they know what is 'drop shipped'? I sell on ebay & amazon. I sometimes reuse amazon box for an ebay order or an ebay box for an amazon order. In either instance it has MY label on it.

by: WhatsUp2656

On the drop shipping, how in the world will they know if it is drop shipped or not? I have products that could be sent from the distributor, but I have mine in my possession, but the drop shippers are above me in all searches even though I have perfect scores. It’s been my experience that certain sellers can do anything and it’s okay.  

by: epuise

There should be NO "I.N.R." cases allowed to be opened when Tracking shows "delivered".

by: Truk

At this point does anybody really trust in eBay ?

by: lessthanthreerecords

WhatsUp2656 - my thoughts exactly.  I do not drop ship, but I do (on occasion) re-use shipping materials from other retailers (including Amazon), assuming they are in good shape and appropriate for the item I'm shipping.  In my experience, when I ship something in an Amazon labeled box (which is probably less than 1% of the items I ship), it gets there faster.  Is eBay going to penalize me if they find out a buyer received something in an Amazon box, even though I had the item in my possession and shipped it myself?  If not (which is my hope), how are they going to determine who is drop shipping?

by: Papadurun

Yesterday I called customer service about a buyer who sent a photo of a product I never carried. She claimed she received it in a package I did send. The CS rep actually agreed with me. I haven't had such a nice experience since 2009.

by: thebobman

They need to do something about the sellers that claim to be in the usa, then take 10 days for delivery, no tracking til the day before delivery and arrives in a DHL express package that appears to have been shipped from overseas

by: pace306

"Sellers who use retailers or marketplaces to ship directly to buyers are in violation of our drop shipping policy."

I own everything I sell - but what is it eBays business whom sellers get things from and how they run their business?? If the point (like the one on DWs head) is to not have cancelled sales/dissapointed customers because a seller is preselling items, not being able to get them and then canceling sales - then yes that is understandable, but more then that ... isnt eBays concern.

"We're introducing new measures to help find abusive buyers, prevent them from filing return requests (under certain circumstances) and, in some cases, suspend them. If we become aware of abusive buyer behaviour, we'll remove relevant feedback or defects from your seller profile."

That paragraph says nothing. How are they going to "find them"?

by: AngelaTC

I don't like getting packages from Amazon when I bought off eBay, but how will eBay possibly know where the packages originate?  

by: nothingnew

@Truk- HELL N O !!!!

by: Disgusted

They will be lowered in search results and may face other sanctions.   What?  They don't show them now.

by: toolguy

I have never dropped shipped anything.

Everything I ever sold on eBay I was in possession of at the time of the sale.

Anyone can be a "drop shipper". . . . . .

by: buffalochick

Lip Service is all that page is. No details, no actual layout of plans, just yup, we'll protect you.  If anyone here is stupid enough to believe those words, I feel sorry for you. Ebay NEVER does anything for anyone, except ebay, let alone sellers.  That sounds great, but then it always does. No details, no rules, no nothing. It's coming... yup, so was having to contact a seller prior to opening a case. Remember THOSE protections? How sad is this company... just so sad to see this once great company put out such crap.

by: pace306

The UK website just states vague nothingness - no specifics. "We MAY", not "We WILL".

Should I roll the roulette wheel? How do you run a business on "MAY"??

Cant they do anything right?

by: eastwestphoto

lets hope that eBay keeps is word about abusive Buyers, because its killing eBay and the sellers both!  

by: Jairib

They have been losing A LOT of sellers since there evolution of competitive Marketplaces to sell on.  While I welcome these 'protections', I cannot help but wonder if it is too little, too late??  I know I & almost everyone I know have expanded to a multitude of platforms and no longer rely solely on ebay for my living. I get better protections, better service & most importantly, better prices on them. I feel like they are going to have to do much more for sellers to retain any of their customer base.

by: FLSailinGirl

The key here is who gets to define ''buyer abuse''.  There was a thread on the messages boards a couple months ago about a scammer using multiple guest accounts who filed multiple false SNADS and even went so far as to provide falsified return tracking numbers to get a refund without actually sending the products back.

The seller could prove that all of the transactions were the same buyer, but when they questioned having those SNADS on their Service Metrics, they were told directly by eBay reps that situation did not qualify as ''buyer abuse'' and the SNADS would stick.

As long as eBay is the judge, jury and executioner, they have all the room in the world to simply say something isn't ''buyer abuse'' and seller protections do not apply.

https://community.ebay.com/t5/Selling/Targeted-By-Malici
ous-Buyer-False-Returns/td-p/29512410

by: Silver Ice King

I think the way to look at this is the way that Judge Judy looks at teenagers.

How do you know when they are lying?  Their lips are moving.

All of this lip service is great until you try to put it into effect as a seller.  There is nothing mentioned about how they are going to accomplish any of what they state.  Nothing more than lip service and as we all know what that means.  Every time they punish Sellers it is well defined what how they are going to go about it, but when they say they are going to protect us, nothing.  

Ebay is not going to punish any of their Buyers as they consider them their customers and Sellers are nothing but NOISE.  Until I see the changes actually happening and being reported by someone other than the Blues or Ebay Cheerleaders to me this is nothing but more lip service just like they provide to Wall Street every Quarter regardless of how poorly they have done.  Until Wenig is gone from Ebay nothing is going to change in favor of the Sellers except more and more lip service.

by: RKTOYS

Just more word salad.  Fortunately won't have to deal with it once the demand for bank access comes.  What's the point when you're down to one sale per month?