Ina Steiner EcommerceBytes Blog
News and insight focusing on ecommerce.
by Ina Steiner, Editor of EcommerceBytes.com
Sun Feb 28 2021 20:49:28

eBay Leaks Spring 2021 Seller Update: Changes Ahead

By: Ina Steiner

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eBay is set to announce its Spring 2021 Seller Update this week, and it appears to have inadvertently published some details of what's to come on its Discussion Boards. Some big changes include a greater number of free insertions as well as the ability for sellers to offer coded coupons.

The "Promoted Listing Credit Removal" appears to be bad news, a change eBay had inadvertently referenced it in the last Seller Update.

The "sneak preview" shows eBay classifying the Spring Update changes into three buckets:

- Fees & Financials: Updates to fees, credits and managed payments.

- Listings & Promoting Items: Updates to the way you list and promote your items.

- Running Your Business: Tools, process and agreement updates.

As usual, eBay will make Category and Item Specifics changes, as well as updating its User Agreement - though it did not provide details.

The preview indicates eBay will have experts available to interact with sellers on the discussion boards between 8 am and 4:30 pm PST on March 3rd.

Clearly eBay intends to publish the Spring Seller Update more fully this week with links to the discussion board topic pages, so full details are not yet available. What details are provided are tantalizing, so stay tuned!

In the meantime, here's a summary of what eBay leaked:

Insertion Fee Update
We will be offering more zero insertion fees to help sellers grow their business. 

Managed Payments Updates
As we continue our multi-year journey to include all sellers and categories, we announced updates to our payments program. We are investing in our buyers and sellers, creating an integrated end-to-end payments platform, and enhancing the eBay experience by breaking down barriers and removing complexities for our customers.

Offering Partial Refunds on Returns
In today's update we announced partial refund offers for auto-accepted returns. 

Unpaid Item Case to Cancel Transaction
In today's update we announced an enhancement to the Unpaid Item process. 

Centralizing Post-sale Claims
In today's update we announced that you will be able to manage all post-sale claims through Seller Hub and the My eBay "Sold" view. 

Marketing your Business: Coded Coupons
At long last, we are excited to announce the release of coded coupons! This has been one of our most frequently requested enhancements and it will soon be available to you via the Seller Hub Marketing tab. 

Enhancements to Promoted Listings
We're excited to continue to develop your ability to promote your listings on eBay. With the announcement of Automated Campaigns it's never been simpler to get extra visibility. 

Promoted Listing Credit Removal
We continue to evaluate our fees to ensure sellers are getting the best value. The credit for Promoted Listings for sellers who are Top Rated or have an Anchor Store subscription will be evolving to allow us to offer various new promotions that make sense either seasonally, strategically, or reactively for specific groups of sellers.

New Listing Experience
Today we discussed the new listing experience in further detail and are excited to have it be the listing tool for all sellers by XDATEX. This upgrade in background technology does more than just give listing a face lift: it replaces the underlying code the system is built on, making it secure and viable for years to come. Read more about this here (LINK TO SELLER CENTER) and let us know your thoughts and questions about it below!

Seller Hub enhancement: Seller Guidance
In today's update we announced the Terapeak Research tool will be available in Seller Hub. 

Item Specifics Updates
Read more about the 2021 plan for Item Specifics here (LINK TO SELLER CENTER), including upcoming categories in which they will be required. 

Category & Classification Changes
Each Seller Update we do some housekeeping to align our categories with industry standards, buyer expectations and to simplify our overall structure. 

User Agreement Updates
Today we announced an update to our User Agreement. 

You can find the information on this landing page on the eBay Community website, though it may become unavailable until eBay officially announces the Spring Update.

Let us know what you think!



Comments (11) | Leave Comment | Permalink

Readers Comments

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: lessthanthreerecords This user has validated their user name.

Sun Feb 28 21:39:31 2021

After 2/28/21, maybe the seller update should consist solely of making the site functional?

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

This user has validated their user name. by: DeathFromAbove

Mon Mar 1 01:00:45 2021

by 2030, every eBay sale will have a 75% commission.  Hopefully we have UBI before then.

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

This user has validated their user name. by: Rexford

Mon Mar 1 08:52:27 2021

Offering Partial Refunds on Returns
In today's update we announced partial refund offers for auto-accepted returns.

I am not clear on what this means.  Does this now mean that the "Nitpicky After Sale Coupon Seeker" will have an option to request a partial refund on what they received?  Hopefully not.

I am hoping that it means that Sellers will now have an option to give a partial refund to those buyers who return items that are not in the condition that they were sent (i.e. missing parts or the original tags).   At least for me, this was possible with PayPal but not with Managed Payments.  And before anyone states "Yes it is"  I have spoken with CSR after CSR and they confirm that I personally do not have that option.  

Anyone who has sold on eBay for many years knows that the Spring Updates, or any updates for that matter, are like a Trojan horse.  Collecting more and more fees is the eBay way and I don't see that changing.

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: Frank Abagnale This user has validated their user name.

Mon Mar 1 09:22:23 2021

There's no surprise on getting more zero listing fees. Ebay needs a way to encourage sellers to list more to improve ebay's GMV. Here's a sample of how other marketplaces performed in the 4th quarter YOY:
Etsy up 127%
Shopify merchants up 94%
Wayfair up 45%
Amazon up 44%
Ebay up 21%

Ebay continues to lose ground. Just remember that ebay's GMV was actually declining prior to the pandemic. Once ebay sells all of it's valuable properties and buys back their own stock, then I expect ebay to be for sale. There is a great video with Chamath Palihapitiya explaining this. Since he has more clout than I do, then it's better to hear to from him. He explains the stock buy backs about halfway in the video.

https://www.youtube.com/watch?v=T9g0TpzE3DE

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: pace306 This user has validated their user name.

Mon Mar 1 09:25:22 2021

Useless claptrap

Nothing in the DOWNdate is going to bring buyers (QUALITY buyers) onto eBay to spend money - its just that simple.

As a certain gentleman here says all the time - its like rearranging the deck chairs on the Titanic - looks nice but means nothing.

The best "Seller Update" would be if eBay did NOTHING - ie no more damage to sellers - THAT would be news.

MORE IMPORTANTLY (if you are an eBay lover and you believe that eBay is "working HARD" to help you) - they just announced - no more eBay bucks!

Thank you for being a Bucks member, and a valuable part of our eBay community. We’re reaching out to tell you about upcoming changes to the eBay Bucks program.

"After careful consideration, we’ve decided to retire the 1% earnings reward on everyday purchases starting April 1st, 2021.

Even though these rewards are coming to an end, you can still enjoy major savings on unique products and daily deals on the brands you love.

You can also earn extra rewards through the eBay Mastercard®, earning up to 5x points on eBay purchases.‡ Now through March 11th, 2021, open a new eBay Mastercard, spend $250 in the first 30 days and receive a $50 statement credit.* Click here to learn more.

We hope you’ll keep checking back in for all the exciting finds you’ve come to expect on eBay: from the rare to the retro to the right now."

1) no its of no major importance to most - it only means something if you buy alot of items of eBay and really use that credit

2) im NOT using any eBay credit card

3) its just a matter of time before eBay eliminates ALL programs that give something to sellers

4) so sellers lost money back on being TRSP and now this ... the last parts of the old normal eBay are slowly fading away

this move demonstrates why eBay STILL sux

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: Disgruntled_Seller This user has validated their user name.

Mon Mar 1 09:38:15 2021

Three cheers for eBay! About like jumping into a cesspool for a swimming lesson on a hot afternoon ....

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: toastedmutt This user has validated their user name.

Mon Mar 1 13:50:47 2021

Nothing but more grief for sellers.  

Why expect anything less?

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: steveylang This user has validated their user name.

Mon Mar 1 15:18:22 2021

DeathFromAbove
by 2030, every eBay sale will have a 75% commission.  Hopefully we have UBI before then.
****
The government can just pay out UBI in the form of EBay Bucks for everyone!

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: Geetar This user has validated their user name.

Mon Mar 1 19:26:51 2021

Once was a great place to sell, and everybody ate. Now they have to give away 1/2 the sellers bottom line to attract customers (free shipping, free returns, free, free, free).......and it's still a failure......Would be nice if they sold it.

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: TomH This user has validated their user name.

Tue Mar 2 11:24:48 2021

Constant change and doodads, always increasing eBay's take, but never really fixing broken parts. After all these years the basics should be solid and reliable..... lol, welcome to eBay 2021...........

Perminate Link for eBay Leaks Spring 2021 Seller Update: Changes Ahead   eBay Leaks Spring 2021 Seller Update: Changes Ahead

by: NedRyerson This user has validated their user name.

Tue Jul 13 16:25:23 2021

I absolutely ABHOR eBay now. Amazingly I'm not alone. Check the comments here and Presto! Ironically as with ALL Big Tech, eBay's stock has sky rocketed through this Scamdemic. Check the Yahoo finance chart on ANY and ALL Big Tech companies especially California. ALL of them skyrocketed since March 2020. Telling isn't it? https://finance.yahoo.com/quote/EBAY Click the 5 YR at the top of the chart. March 1st 2020 was when eBay preformed their mystical magic. Look into others and share in my disbelief and utter shock.  



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