eBay
said it would publish changes coming to the site as part of the latest eBay Seller Update today, which it has dubbed Winter 2022.
The announcement for UK sellers is now live and includes the following noteworthy changes to fees:
Changes to how we refund fees
Coming later this year: we're adjusting the way we refund fees in two ways.
1) We're updating our credit policies so that when you issue a partial refund to a buyer, we'll automatically refund the prorated portion of your final value fee. We want to support your efforts to make things right for your buyers and adjust your fees accordingly.
2) We're updating our credit policies on refunds in relation to buyer order cancellations. When a buyer cancels a transaction prior to shipping, we'll refund the final value fee including the £0.30 per-order fee. We recognise that buyers may cancel for various reasons at no fault of the seller, and we want to support you by refunding 100% of the final value fee, including the £0.30 per-order fee.
As eBay wrote, "We want to support your efforts to make things right for your buyers." While such changes are to be applauded, it's hard not to wonder, what took so long? And we're eager to hear from sellers if they think the changes go far enough.
You can find the UK Seller Update on
this page, and we'll update this post with a link to the US Seller Update, which is scheduled to go live by 11 am Eastern. Note that eBay has set up
this area on the US Discussion Boards where it will be answering questions between 11 am and 7:00 pm Eastern.
Let us know what jumps out at you - the good, the bad, and the ugly.
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