Mon Apr 8 2024 22:13:07 |
eBay Fitment Did Not Protect Seller from Unfit Feedback
By: Ina Steiner
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Dear Ina, A buyer left us negative feedback stating the part they bought was for a truck and not a car. Literally the title, description, and fitment information all state the part is for a truck. Nothing in the listing mentions this item fitting a car, nor does it give any indication that it does. On top of that, the buyer entered their vehicle as a truck, which matched with the fitment.
I used the eBay feedback online revision request and the removal was denied. I then called in for an appeal. I was told the feedback was eligible for removal since the buyer entered his vehicle and it matched the fitment for the product as well as everything he said was literally what the listing stated. The representative said the feedback would be removed within 24 hours. That didn't happen.
I called back in after 24 hours for a status update. I was told the first representative was incorrect and the removal could take up to 72 hours. 72 hours passed so I called in again. I was told the feedback was now not removable because I had called in so many times. I was told "the system" wouldn't allow it to be removed and there was no way to override the system.
This is absurdity. Multiple representatives obviously made mistakes on this single issue and now "the system" determines what humans can and can't do.
Now I am stuck with a negative feedback on my account for a year and eBay basically admits they made mistakes, but besides an apology there is nothing they can do.
Just another horror story in the way eBay is handling feedback. A. |
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