Etsy launched a new seller app with features to make it easy to manage inventory, orders, and customer-messaging on mobile devices. Sellers will now be able to add photos and videos directly from their mobile device, and US sellers can now buy shipping labels directly through the app.
Etsy called out the following features in its announcement:
- Easily check order statuses and get important insights at-a-glance, like whether they have a repeat customer.
- Add photos and listing videos directly from their mobile device.
- Access order details when messaging a buyer and utilize saved replies to respond quickly to common questions.
- Purchase and print shipping labels via the app to save time and money.
- Manage their inventory and access detailed insights about their shop’s performance.
And more changes are in store. “The new Etsy Seller app’s technology enables us to more quickly roll out updates based on seller feedback, so we’ll continue to add features and iterate as we go,” Etsy said. “We’ve already planned a number of exciting updates in the coming months.”
The Etsy Seller app is available for both Apple and Android, today’s announcement is published on the Etsy blog.
Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.
Can images be edited in the app?
Can the background be removed in the app?
If not, it’s back to the drawing board!
Just one more shiny object Etsy is offering to take the focus away from the horrendous customer service for sellers. All this hoopla about a new app yadayadayada. So if you have a problem with it, guess what? still no way for a seller to contact Etsy and get help, jumping through several hoops and rings of fire and still, maybe , you might receive a canned email, but no real help.