Comments on: eBay Weekly Chat: Store Search, Fees, Reporting Fraud

By: ebayrip

ebayrip — Sat, 01 Jan 2022 22:23:37 +0000

I bought Philips Sonicare toothbrush heads from an eBay seller a few months back. I received the product and quickly noticed that they were counterfeit. NO brand name on the product. I gave the seller a Negative, one of the 1st in over 22 years on the dismal CF of a website. The seller sent me an email within the eBay system and stated he would reverse the charge if I would remove the negative feedback? eBay is aiding and abetting counterfeit products. Where is the FTC? Horrible eBay!

By: Mae

Mae — Fri, 31 Dec 2021 15:26:33 +0000

When I search for an item by size, why are 90% of the search results in a size other than what I searched for? Sometimes by a lot.

By: cfrphoto

cfrphoto — Wed, 29 Dec 2021 03:01:07 +0000

After a few months of monitoring the weekly chat, I have a couple of observations:

1. Problems of a technical nature seem to go over the heads of the moderators.
2. Do moderators have enough experience using eBay to create listings, fulfill orders, or capture accounting data and import it into an accounting package?
3. The timing and format of the chat does not give posters enough time to post, react, or even attend. If the chat could open a few hours before eBay staff started posted responses, would moderators be able to effectively respond with thoughtful replies instead of reflexively repeated paragraphs from web documentation? How convenient is it to post in a forum that is open for only one hour each week?

By: 1st Armored Division

1st Armored Division — Sun, 26 Dec 2021 21:39:46 +0000

Ebay left me a lump of coal in Christmas stockings by approving a refund to a customer for a item not received even though tracking showed it was delivered. Needless to say I was flabbergasted by this and promptly filed an appeal which is not an easy thing to do. I do give them credit for reversing the decision within 24 hours but I do not understand why they even approved it to begin with.

The customer seeing that the impossible has happened filed two more claims on the same order. I wonder how it will work out.