For returns that the buyer is paying for I don’t really care if they use ebay labels or my own. My issue is that the buyers don’t always send the package back, then I waste time having to chase down ebay to close the damn thing. It says in the article that the return is closed after 10 business days. Will I still have to call to close it? It use to be it would close after 5 business days but I had to call. It should have an option for automatic close case. Also will they show us that the buyer actually printed the label? In the past I would call and the label would say that is has not been shipped but ebay would tell me oh yes they have shipped it so we have to wait a few more days to see if it arrives. Everything is always an ever changing game with them. Returns for the past 3 years have been different depending on the rep you get on the phone, and I have anchor support. Just when I figure out the next game so I have a process in place they change it up again. Also if opened on a Saturday and they print the label they get 23 days for the “Ensured shipping scans are captured”. I don’t ship the package out in a day ebay slaps me because the post office didn’t scan the package. Or even worse the package gets half way there then there is a pause in tracking, which happens more then it should. I open a case with Post Office to track down the package, the buyer messages you complaining, you share the PO case number, they call ebay and ebay closes the case in favor of the buyer instead of giving a few more days for the case to be followed up on. The post office says to give them 48 hours to follow up on the case, ebay that’s 2 BUSINESS DAYS, so if it’s opened on a Thursday or Friday they may not get back to us until Monday or Tuesday! Ebay refunds the buyer and then the package arrives.

eBay said in 2020 it would add functionality to help sellers manage unpaid items” Only one way to fix this issue. Do what Poshmark does, require immediate payment. Someone sends me an offer, I accept and do what a seller should do, pack it up and ship it out, not send invoice after invoice day after day, until a full week goes by opening nonpaying cases, closing it out and relisting it, meanwhile no one else can purchase those items. I get 3-4 of these non payments with best offer a week and all ebay tells me is to “Report the Buyer” Why so they can open another guest account and do it all again to another seller? Before some of you say that’s why I don’t offer best offer, I also sell $1000-2000 a week with 1 of my ebay stores accepting best offers.

I’m pretty sure this line is in every Ebay Update but nothing is ever done. “Report buyers who abuse eBay policies.” The other one is “If you do this you will be bumped in search” but we won’t actually show you any specific data so you will never know if we did bump you in search.