Merchants Rate Online Payment Services in Sellers Choice Awards

Each year online sellers have the opportunity to rate the online payments services they use to process their ecommerce payments in the Sellers Choice Awards, and this year’s results were published in Sunday’s EcommerceBytes Update newsletter.

Readers evaluated 13 online payment services on five criteria: fee structure; dispute resolution process; account holds, rolling reserves and restrictions; popularity among customers (buyers); and customer service.

The top four services in the 2014 Sellers Choice Awards were Stripe, with an overall score of 8.05, Square (7.65), Amazon Payments (6.99), and PayPal (6.97). And while PayPal remains the most popular of payment services among EcommerceBytes readers participating in the ratings, the gap is closing.

The Sellers Choice survey results also found that 47% of respondents accept credit card payments; 52% accept cash payments; and 6% accept a mobile payment service.

See the full results along with comments left by respondents about the services they use in Sunday’s EcommerceBytes Update.

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.