eBay offered protection to sellers impacted by California wildfires. It posted an announcement on Friday and provided a telephone number for sellers who wished to request that eBay protect their Seller Performance status.
Announcement follows:
We are closely monitoring the path of the wildfires engulfing the north and south of California. Sellers who may be affected, please stay safe and do what’s critical right now: Take care of yourself, family, and community.
If there is any disruption to your business, please contact customer service at 1 (866) 540-3229 to request protections against incidents that may impact your Seller Performance status. What this means:
– Stock-outs due to fire damage or unresolved cases with buyers will not impact your performance status
– Your late shipment rate will not be impacted.
If you are able to, there are a few things you can do now to help protect your business:
– Communicate with buyers whose items have not yet been shipped and let them know your situation.
– End any auctions and take down any Buy It Now listings before they result in a sale. We will not charge a fee for ending a listing early.
– If you are an eBay Stores subscriber, place your store in vacation mode and extend your handling time on all items to when you think you can get back to business.
– For more information, read our natural disaster checklist blog.
If you are having troubles with internet access, eBay can help you make the necessary changes. Please contact customer service at 1 (866) 540-3229 and update them on your situation.
We will stay in touch with shipping carriers, and update this Seller News Announcement as more information is available.
SOURCE: eBay Announcement
