Update to give you an idea what (I think it must be Amazon) had done to buyer’s mindset. I asked the buyer this:
“Let’s put aside for a minute what you think my business is like. Say you bought something online from Home Depot and it didn’t say how it was going to be shipped. Would you go ahead and buy it anyways and leave them a note not to send it USPS? Now let’s say it said USPS shipping. Would you buy it anyways and send them a note to change their shipping carrier?”
His reply:
“Yes I would. If I notified them at the time of purchase that USPS does NOT deliver to this address, they would have the option to ship via a different carrier, or cancel the order. If, for some reason they went ahead and shipped it via USPS and it got returned, they would be responsible for shipping costs because they were notified at the time of the purchase what the shipping restrictions were. This is why eBay has the “Notes to Seller” option on its purchase screen. “

We’ve had “INR” cases filed that eBay closed because they SAW ITEMS WERE DELIVERED. We’ve gone through the entire process only to have the buyer file a fraudulent chargeback, which the seller ALWAYS LOSES.

Really? Yes, losing a chargeback when the USPS shows delivery and eBay closed the INR in our favor is disgusting, because prior to Managed Payments, chargebacks showing delivery were those WE WON.

Now, with MP, it seems EVERY chargeback, including those which showed delivery, is lost by us and eBfay ACTUALLY HAS THE GALL TO CHARGE A $20 “DISPUTE FEE”.

Again, REALLY? So how often does eBay charge this fee WHEN THE ITEM WAS RECEIVED BY THE BUYER? We’re wondering, since chatting with other sellers seems to show EVERYONE getting charged $20 for ANY dispute – quite a nice INCOME ADVANCEMENT if we’re winning chargebacks, isn’t it? A number of us believe eBay is simply taking the fee now as an added revenue stream.

Come on, eBay, show us the TRUE INFO FROM CARD ISSUERS. What are you afraid of?

Yeah, but other sites (at least Mercari and Poshmark do) also make buyers provide a source of payment at the time when buyers make their offers.

NONE of what hes talking about is “Seller Protection”.

But before we get to that …

““Our team has been listening carefully to our seller community about what needs to change and working hard to make improvements,” he told over 1200 virtual attendees.”

“DUDE, you need a team to figure these things all out? What DO you do all day (besides “fress” (eat like a pig) all day @ Walkers?

Werent you the head honcho at Walmart ? Did you leave there because you “needed a team” to tell you what to do when you were there? Couldnt you figure out how to run an ecommerce site “all on your own” ???????

“We know you’ve been disappointed by buyers who fail to pay.”

Lord almighty – you are %100 in control of payments – when you sign up OR if a payment method isnt on file – then you MUST input one – either to buy or bid … what planet are you on exactly?

“We’re also going to extend protections when buyers misuse the returns process.” – OUTRIGHT LIE – in eBays mind – returns are a right of passage – and you virtually tell buyers to return items – as early as the end of the checkout process – who are you fooling here?

“He said eBay would protect sellers from unfair feedback when sellers decline a remorse return outside of their return policy.” DUH – why is it taking you so long to do this?

The same way you shouldnt be able to open an “Item not recieved” case if shipping shows DELIVERED, you shouldnt be able to leave negative feedback if its after the stated policy ….. I think we can hire baby seals to program the simple logic here … again – you need a team for this?

C minus presentation at best, but since we all know its comming, lets hear the cheerleaders give a shout out to their boy – “today he is a man”.