In every issue, readers soundoff about issues important to them. From shipping issues to payment processing, from fees to online marketplace policies, EcommerceBytes Soundoff gives you a chance to air your views.
Hello,
eBay returns are getting out of hand.
I thought they increased the return time for a customer from 4 days to 30 days. However, now they are now saying 35 BUSINESS DAYS until cases time out.
That is almost 7 weeks, right?
So buyers have 30 days to open a case, then another 7 weeks to return the item. Wow.
Frustrated,
Julia
Hi Ina,
It’s been a couple of years now, but it still irks me no end that eBay is charging me a final value on postage. I’ve never heard of any auction that took a commission on a seller’s expense.
I know you track this kind of thing closely. Has anyone ever challenged the company in court on imposing this fee as illegal? I’m considering asking a lawyer about a class action suit and wonder if you have any thoughts.
For example, the flat rate shipping and packing that I paid USPS Priority envelope I charged the buyer actual cost $8 get an additional 96 cents charged to me as a “final value”. This can not be legal, why is it still happening?
Susan
Hi Ina,
I am again doing taxes. I am AMAZED that neither PayPal nor eBay can provide any useful numbers in plain English.
I would like to know:
- Gross Income
- Fees Paid eBay
- Fees Paid PayPal
- Paid Postage.
Nowhere are these numbers available in plain English – why???????????
Best,
Martin
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