Comments on: eBay Implements New Protection Policy in Australia

By: Xena

Xena — Mon, 05 Oct 2020 05:07:58 +0000

“If a buyer opens an ‘Item not received’ request and you haven’t uploaded tracking from an eBay-integrated carrier, we will resolve the request and refund them after 3 business days, unless the request is closed. We will do this without requiring the buyer to ask eBay to step in and help.
As is done today, we may also hold your funds until we see a clear sign that an item has been delivered”

What i want to know is HOW they will see a clear sign that an item has been delivered (if untracked). By feedback being left? Not only do an average of 30% (prob less now) leave feedback, but under ebay’s own policy it is not considered proof an item has been received. The only other way is that they ask the buyer……which is just baiting them to say ‘no’.

By: Xena

Xena — Mon, 05 Oct 2020 05:02:48 +0000

This is probably going to kill a lot of [especially smaller] Sellers who sell low cost, large letter rate items.
Under the new Policy if the buyer doesnt receive it by EDD then they get their money back (so more like eGD than EDD). Or rather ‘says’ they didnt receive it (not to mention the many buyers that open a claim and then receive the item the following day – normally buyers dont close the claim and it eventually times out, but now they will still be refunded).

Now if you dont upload tracking numbers your items will appeal down low in Best Match.
So you add $3,50 to postage costs for tracking to get back up the top of Best Match.
Except your item is no longer ‘free-post’, so back down the bottom of Best Match you go.
So instead you add the $3.50 to the item cost. Back up you go in Best Match.
Except now your prices arent competitive, so back down you go in Best Match.
So you remove the tracking cost and just pay for tracking yourself. Back up you go in Best Match.
And broke you go, very quickly.

When i saw this was coming in I added $3.50 tracking to a bit over 1000 items (with free tracking if 4+ items purchased). This was 2 weeks ago. My hub currently shows a 60.1% decrease in sales.

Not to mention that ebay may as well have put up a banner saying “get your items for free” – as in the past we have made buyers open INR claims, thinking if they are serial offenders then ebay will put a stop to their account. This appears not to be the case. CS have advised that the Seller needs to report the buyer first – but how would the Seller even know?!!
Ebay have created a breed of dishonest buyers – or it is a pure coincidence that over 95% of INR’s received are from buyers with yellow star feedback rating.

By: COVID-19

COVID-19 — Mon, 05 Oct 2020 00:20:54 +0000

Yes…yes…Keep punishing the sellers for things beyond their control (thieves, incompetent couriers, etc.) and keep rewarding crooked buyers by giving them more incentives to file false claims. “But…but…Amazon does it!” the parrots at eBay squawk!