UPS Maintains Next-Day Air Guarantee throughout Peak Season

UPS issued a special announcement to inform customers it is keeping its guarantee for Next Day Air packages throughout the peak season. “If a customer ships a package expecting Next Day service, they’ll receive Next Day service,” the shipping carrier stated.

It cited figures that showed last year, over 96% of UPS packages were delivered on time every week during peak season from Nov. 28 to Dec. 24. It also boasted, “UPS also offers faster service, delivering to more ZIP codes earlier than the competition.”

“More than 500,000 UPSers are already hard at work delivering gifts around the globe this holiday season,” said Nando Cesarone, UPS Executive Vice President and President U.S. “We’re able to offer the best service in the industry because we have the best people on our team.”

Of course shippers should study the terms of the Guaranteed Service Refund for details and exclusions.

Ina Steiner

Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). She is a member of the Online News Association (Sep 2005 - present) and Investigative Reporters and Editors (Mar 2006 - present). Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. See disclosure at EcommerceBytes.com/disclosure/.