Etsy redesigned the orders page to give sellers more control over their workflow and highlight information needed. Unfortunately there’s also a bug impacting the orders page that hampering sellers from searching orders for tax-reporting purposes.
Etsy described the changes to the new orders pages:
– More bulk actions: Purchase labels, update progress steps, and print packing slips for multiple orders at once.
– Send Convos in a snap: Send a quick note to buyers without leaving the orders page.
– Customize your workflow: Create custom progress steps for your unique process, such as “Print packing slip” or “Add personalization.”
– Clean new design: A new layout helps you see all your open orders in a glance.
– All the information you need: Sort orders by “ship by” date and find the details you need when making, packing, and shipping (including SKU and “ship by” date).
The company invited sellers to provide feedback on the new Etsy orders page and shipping experience, you can find a link to the survey hosted on SurveyGizmo on the Etsy announcement post.
This is another case of Etsy “fiddling while Rome burns”. The new page is full of bugs.
For example UK sellers who enter a Royal Mail tracking number are greeted with “no tracking” when they come back to the page. Even though the trackable info is there and clicks through to the Royal Mail site showing that the package is in
transit/delivered etc. Many buyers are not very saavy about tracking codes and will then assume that a seller who advertised “tracked international mail” has sent their package by a cheaper untracked method, and will be rightfully unhappy.
The new page is also clumsy, requires more clicks, and is not intuitive.
There are many more important facilities on Etsy that should first be attended to – such as introducing a bad buyer blocking system and a re-organization of the way in which seller’s descriptions are concealed – before fiddling with purely cosmetic changes which are NOT an improvement.